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A warranty is a written guarantee given by the product producer to repair or replace a product or its part within a specified period. Most product manufacturers have one form of warranty, and Bose Corporation is not exempt.
In this article, I will discuss the Bose warranty, its type, is it a lifetime or limited warranty, and what steps you can take to claim your warranty. So, let’s get started!
So, Does Bose Have A Lifetime Warranty? No, currently, Bose does not offer a lifetime warranty for its products. It has a limited warranty which I will discuss later in this article.
So, if you purchase a bose product, you have just a limited timeframe to enjoy the warranty. After that period, you will need to pay for any repair or replacement.
How long does Bose’s warranty last?
There are two categories of Bose warranty. They are:
- A one-year warranty covers electronic products, speakers, power systems, and accessories.
- Five-year warranty; this is for passive non-powered speakers and loudspeakers.
Remember, the warranty starts counting from the day of purchase, and you can only claim a warranty on a product that was purchased new.
This means that if you purchase a used Bose product, you can’t claim the warranty since you are not the original buyer. However, suppose you can produce the original receipt or proof of purchase and the serial number packaging. In that case, you can inherit the warranty and use it so long as it is valid.
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How do I claim my Bose warranty?
You can follow different means to claim a refund, repair, or replacement for your Bose products. They include:
Online
This should be your first resort when trying to claim your warranty. If you try calling, you may not have the patience to wait for the agent on the phone. For the online process, follow the following steps:
- Visit the Bose website and navigate to the support tab.
- Request for service and repair. You will be told to enter the serial number of the Bose Product.
- Start a return request for the Bose Produce by entering your order number and Zipcode.
There is a unique serial number and a 4-digit code for every Bose product. The serial number is usually a series of long numbers found beside the barcode.
If you lose your original packaging, you can retrieve the serial number from the Bose connect App if your Bose device is compatible with the App. All you need to do is navigate Settings and then Click Product Information to find the serial number.
The serial number or the 4-digit code is needed to create a service request for Bose Products under warranty.
Customer Service
Another option you can explore to claim your warranty on Bose devices is calling their customer support representative on the phone.
You will explain to them what the problem is to assist you. The phone line is available from 9 am to 6 pm on weekdays from Monday to Friday and from 9 am to 5 pm on Saturdays.
- For reporting general issues about Bose products, you can reach them at replace+1 800 379 2073.
- If the problem or defect is specifically with Bose headphones, you can reach them on +1 800 761 2673.
- If your device is the Bose noise-canceling earbuds, you can reach them on +1 800 905 1273.
The only challenge with this method is that you may experience some waiting time before you get the opportunity to speak to a customer support representative.
Text or WhatsApp Messages
If you don’t want to go through the two methods above, you can send a text or a WhatsApp message to their customer service representative.
The process is quite simple. Send the word ‘BOSE’ to the number +1 508-614-630 1, and you will be linked to a customer support agent.
Similarly, you can explore the WhatsApp option, which is available from Monday to Friday from 9 am to 5 pm. While you may experience some delay, you will surely get someone to reply to replace you in a matter of minutes.
Frequently Asked Questions about Bose warranty
What does the Warranty Cover?
The warranty covers all the defective parts and the workmanship. The defects caused by improper or unreasonable use or maintenance, improper package, power surge, excess moisture, accidents, unauthorized alteration, modification, and tempering are NOT covered.
Are there limitations to the warranty?
According to information available on the Bose warranty page, ‘where permitted, the provisions of this limited warranty are in lieu of any other written warranty, whether express or implied, written or oral, including any warranty of merchantability or fitness for a particular purpose.’
Regardless of the above, if you qualify as a “consumer” under the Magnuson-moss warranty act, you may be entitled to any implicit warranties permitted by law for the duration of the express limited warranty described below.
The following limitation may not apply to you because certain states do not allow limitations on how long an implied limited warranty lasts.
How long does the Bose warranty last?
Electronic items, systems, and powered speaker components, accessories, and other products not included here are covered by the Bose Limited Warranty for one year from the date of purchase, except as otherwise stated in the Owner’s Guide.
For non-self-powered speaker modules, the Limited Warranty lasts for five years (amplified). The electronics of powered component speakers are covered by a one-year Limited Warranty, while a five-year Limited Warranty covers the speakers.
A five-year Limited Warranty is included with the Headset X. Please refer to your Owner’s Guide for specifics on the Limited Warranty on professional items.
What will Bose do when you apply for a warranty?
In their sole discretion, Bose will repair or replace any damaged parts within a reasonable time and at no cost to you. If your product’s problems are covered by Bose’s limited warranty, one of three options will be available:
- New or refurbished components will be used to repair the product.
- You may receive a partial or whole refund for your device.
- A new or refurbished set will be substituted for the product (or the equivalent).
Before providing a refund to a consumer, Bose will try to repair or replace broken parts as a first choice. According to the limited warranty, all product repairs or replacements will be provided free of charge.
To receive a full or partial refund for your damaged product, you must return it to Bose and have the warranty honored.
What will Bose NOT do when you apply for a warranty?
Bose will not bear shipping and transportation charges from them to you and vice versa.
How do I claim my Bose warranty?
Return the product to Bose Corporation with evidence of purchase from an authorized Bose dealer. If you choose to return the product to Bose Corporation directly, you must complete the steps below:
Call 1-800-367-4008 to obtain a return authorization number and precise return and shipment instructions, which may include but are not limited to properly wrapping the goods in the original carton for shipping.
Contact Bose Corporation for complimentary packing materials and boxes if you need a new carton. Return authorization numbers are required on all cartons.
Alternatively, you can return the product to a Bose Service Agency with proof of purchase from an authorized Bose dealer. To discover a Bose Service Agency near you, use the Service Locator.
Is Bose Warranty Transferable?
This Limited Warranty is entirely transferable if the current owner provides original evidence of purchase from a Bose authorized dealer. BOSE’S MAXIMUM LIABILITY IS LIMITED TO THE ACTUAL PURCHASE PRICE YOU PAID FOR THE PRODUCT.
BOSE IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.
Because some jurisdictions do not allow for the exclusion or limitation of relief, special, incidental, consequential, or indirect damages, or the limiting of responsibility to specified amounts, the limitations or exclusions set out above may not apply to you.
Other things to know about Bose Warranty
This Limited Warranty provides you with specified legal rights, and you may also have other legal rights that differ by nation or state.
If the serial number label has been removed or defaced, or if the device has not been purchased from an authorized reseller, this Limited Warranty will be void.
Your Limited Warranty rights are not affected if you do not complete and return the product registration form or complete and submit the online product registration form.
Does Bose Have A Lifetime Warranty – Conclusion
Yes, you have read it all. Bose doesn’t have a lifetime warranty on any of its products. This shouldn’t come as a shock to you. Very few brands have a lifetime warranty on their product because having such a program will reduce their revenue from repairs and replacement of parts.
However, Bose has a limited warranty for one year or five years depending on the product. You can leverage this warranty to sort out your faulty bose devices so long as it is within the warranty period.
